Your personal information is private, and we are committed to preserving the privacy of all our guests. Our

policy below outlines the type of personal information we collect and how we use it.

By registering and booking a room on our website, you are consenting to the collection, use and transfer of your

information under the terms of this policy.

GDPR Statement

The new EU General Data Protection Regulation (GDPR) comes into force on 25 May 2018 (including in the UK

regardless of its decision to leave the EU) and will impact every organisation which holds or processes personal

data. It will introduce new responsibilities, including the need to demonstrate compliance, more stringent

enforcement and substantially increased penalties than the current Data Protection Act (DPA) which it will

supersede.

Best Western Hotels - controller of your personal data

For the purposes of the Data Protection Act 1998, we Interchange and Consort Hotels Limited trading as Best

Western Hotels Great Britain are a data controller. In order to process your booking or brochure request we

need to collect certain personal details from you. These details will include, where applicable, your name and

contact details and those of party members, credit/ debit card or other payment details and special requirements

such as those relating to any disability or medical condition which may affect your chosen arrangements and any

dietary restrictions which may disclose your religious beliefs.

Storage of your personal data

All customer data captured via the booking process belongs to Best Western GB. Best Western GB would also

like to store and use your personal details for future marketing purposes (for example, sending you a brochure or

details of a promotion). All details you give us in connection with your booking will be kept but we will use only

names and contact details for marketing purposes (unless you have asked us not to).

We use a data services company to analyse data on our behalf, in order for us to tailor future marketing

campaigns effectively. Any companies we use are registered under the Data Protection Act. We only provide

any such companies with the personal details relating to our clients, which they require in order to deliver the

service back to us. They are prohibited from using that information for any other purpose. We will ensure that

anyone to whom we pass your details for this reason agrees to treat it with the same level of protection we are

obliged to provide.

In the event that we are subject to a change of ownership or corporate structure, we may need to disclose your

personal data to persons who need to know in order for the transaction to proceed. 

Our Hotel & Website

1. Personal Information

Certain personal information is required when making a booking. This information usually includes your full

name, postal address, telephone number, email address, credit card number and expiry date. It may also include

your preferences regarding the delivery of your service such as room type and type of bed.

2. Use of your personal information

Your personal information is used to make your reservation and reservations for other members within your

group. It will allow us to invoice you and to contact you were necessary regarding your booking.

Credit and debit card information will only be stored for taking payment for services provided.

Where you have consented, we may use your information to let you know by email news of special offers which

may be of interest. If you do not opt in to receive these communications, we will not send them to you. You may

unsubscribe at any time using the link provided on all our email communications.

Your details are never passed to any other companies for their marketing purposes.

3. Disclosure of your information

Your personal information will be disclosed in limited circumstances:

4. A Travel Agent who is booking a reservation on behalf of the guest.

5. Hotel staff members in order to provide guests with the services that they have reserved

6. Third party companies who process credit card payments and provide support services on our behalf.

7. If we are required or permitted to do so by law.

If you have requested to receive hotel news and offers by email, your name and email address will be given to a

trusted third party who performs the service of delivering email campaigns on our behalf.

Security measures are in place to protect your information from access by unauthorised persons, unlawful

processing, accidental loss, destruction and damage. We will keep hold of your personal information for a

reasonable period or as long as the law requires.

You are always free to refuse to provide personal information to us but this may limit our ability to serve you.

Please contact us to update any personal information.

8. IP addresses and server logs

Our website records IP addresses and produces server logs. This information is used solely for monitoring the

volume of traffic the site receives and measuring the number of visitors. We do not use the information for

tracking the activities of individual visitors to this site. 

9. Use of cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in

order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Any cookies that may be used by our website are used either solely on a per session basis or to maintain user

preferences. Cookies are not shared with any third parties.

PHPSESSID

This is an essential temporary cookie used to store data about your visit and any choices you make or data you

enter. This cookie is deleted when you close your browser.

Google Analytics cookies ( _utma, _utmb, _utmv, _utmz)

These cookies are used to collect information about how visitors use our site. We use the information to compile

reports and to help us improve the site. The cookies collect information in an anonymous form, including the

number of visitors to the site, where visitors have come to the site from and the pages they visit.

The Swan Hotel cannot be responsible for the content of external websites to which the site is linked. These

sites will have their own privacy policies which may differ to that of the Shrubbery Hotel.

10. Our contact details

Best Western Shrubbery Hotel

Station Road

Ilminster

Somerset

Tel: 01460 52108

marketing@shrubberyhotel.com